FAQ
Frequently Asked Questions (FAQ)
How long does it take to process my order?
Most orders are processed within 3–5 business days. Processing times may be slightly longer during holidays, promotions, or periods of high order volume.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Once your order ships, you'll receive a tracking number via email.
How can I track my order?
As soon as your order ships, you'll receive a shipping confirmation email with your tracking information.
Do you accept returns or exchanges?
Because our products are made to order, all sales are final.
If your order arrives damaged, defective, or we made an error, please contact us within 7 days of delivery, and we'll work with you to find an appropriate resolution.
Can I change or cancel my order?
We begin processing orders shortly after they're placed. While we'll do our best to accommodate changes, we cannot guarantee modifications or cancellations once production has started.
How do your shirts fit?
Our apparel features a classic unisex fit and generally runs true to size.
For a relaxed fit, we recommend sizing up one size.
For an oversized look, size up two sizes.
Please refer to our Size Guide before placing your order.
How should I care for my shirt?
For best results:
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Machine wash cold, inside out
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Tumble dry low or hang dry
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Do not bleach
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Do not dry clean
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Do not iron directly on the design
Following these care instructions will help preserve the print and extend the life of your shirt.
Do you offer custom orders?
At this time, we primarily offer ready-to-purchase designs. For custom orders, please refer to our Custom page for more information.
What payment methods do you accept?
We accept all major credit and debit cards, along with the payment methods available at checkout through our secure payment processor.
How can I contact you?
We're always happy to help!
📧 Email: support@suppliesbyus.com
We strive to respond to all inquiries within 1–2 business days.